Training FAQ
We have had quite a number of questions from participating councils regarding the courses, formats and delivery.
As a result, we will be adding information to this webpage. This page will be updated regularly as we field enquiries, so make sure you visit first for the latest information.
** last updated 12th April 2012 **
General
- Is in-person or on-site training available ?
- Do you offer self-paced training ?
- Are your trainers qualified ?
Delivery Format
- Will we be sent an invitation for our webinar session
- Where is my email invitation ?
- Can we test the connection prior to training
- Should I get ready early
- What technology is being used for the Internet training?
- Will the computers we use for the training course require sound, or will all the sound and discussion come through the teleconference? Will particpants require to have their own headphones ?
- Will we require any special setup on our workstations?
- Will users be interacting on screen or just viewing a demonstration during the course?
- Will participants be to ask questions as they go, or will it only be used for the one way delviery of the course content?
- What happens if there are technical issues or the presentation "drops out"
- Can we get sent material in advance, to take slide notes etc ?
Pricing
General
1. Is in-person or on-site training available ?
Yes, we introduced a premium on-site workshop option in 2012. Timeslots and places are limited however.
2. Do you offer self-paced training ?
We have created some re-usable resources (including lesson transcripts and videos) and these resources will be attached to your login. These will be available for registered participants as a post-training follow-up and also in-software help. We aim to have an element of self-paced training, however at this stage, the majority of the training is delivered through our Internet courses and lessons.
3. Are your trainers qualified ?
Yes, our main head trainer, responsible for the delivery of the sessions nationally has the current recognised Certificate IV in Training & Education (TAE40110) qualification for delivery of adult learning.Delivery Format
1. Will we be sent an invitation for our webinar session
Yes, at least a couple of days prior to your session you should receive an email invitation will the access details.
You will then be required to enter your name and email to join the online session.
2. Where is my email invitation ?
Please allow a minimum 24 hours notice for your webinar email invitation.
If you have not received it prior to the session check your junk mail/spam folders.
Make sure that you did not mistype your email in your training registration as this may be another reason for not receiving it.
If you still cannot find your invitation, please contact us.
3. Can we test the connection prior to training
Not really, however once you have received an invitation, you can click the link early to have it ready your computer and then rejoin at the correct time.4. Should I get ready early
Yes, it is recommended that you enter the waiting room up to 10-15 minutes before the session starts, as it may take some time for the webinar software to configure your computer to join in.
You can ready your computer earlier by following the link in the invitation.
6. Will the computers we use for the training course require sound, or will all the sound and discussion come through the teleconference? Will particpants require to have their own headphones ?
Audio for the presentation is now built-in to the webinar.
If you wish to participate in the Question and Answer session you will need a microphone and to activate this feature via a PIN via GoToWebinar.
There is an optional dial-in telephone conference if you do not have access to speakers, however note that STD call rates may apply. Therefore we strongly recommend using the built-in audio.
If your workstations do not have audio, we recommend at least one computer has with sufficient vlume such that all participants can hear the presenter.
7. Will we require any special setup on our workstations?
GoToWebinar runs through a web browser. However it does require Java to be installed and this happens when you first use the application.
For System Requirements see:
http://support.citrixonline.com/GoToWebinar/all_files/GTW010004
8. Will users be interacting on screen or just viewing a demonstration during the course?
Participants are not required to have their own computers as there is no "hands-on" component at this stage and practical use of the software will be available only as it is rolled out to councils.
The course is delivered with lessons as presentations.
There will be polls and questions asked during the presentation and the opportunity to ask questions at the end of each lesson as well as a Q&A session at the end of the course.
There will also be a post-training survey with an opportunity to send feedback to us. We listen and your feedback is important.
9. Will participants be to ask questions as they go, or will it only be used for the one way delviery of the course content?
There will be a question and answer session at the end of each course.
The web conferencing system allows people to ask chat questions and to put their hand up. However we intend to disable this at the start of the session due to the number of participants.
Participants can write notes as chats to the presenter and we will read and answer responses at the end of the Q&A session.
10. What happens if there are technical issues or the presentation "drops out"
Murphy's Law applies and there could be several causes for a drop out, such as poor Internet connection or technical issues at either end. However don't panic. This session will be recorded, contact me and you can always request a copy of the recording. If genuine technical issues are encountered, then we will offer alternative training arrangements as a follow-up.
11. Can we get sent material in advance, to take slide notes etc ?
Training resources can be downloaded via this link:
Pricing
2. The website says that there are prerequisite courses for the course I wish to attend. Does this mean that I have to pay for and enrol to both courses?
Yes. Pay separately and attend the prerequisite course before you attend your course.
If you do not attend the prerequisite you may miss key basic information that is assumed in the other courses and this may affect your ability to work with the software in the MECC or effectively train others.
